Terry Henricks Chrysler Dodge Jeep RAM Awards
Terry Henricks
Chrysler Dodge Jeep RAM Awards
Terry Henricks Chrysler Dodge Jeep RAM is a J.D. Power 2023 Dealer of Excellence for the Customer Sales Experience!
The J.D. Power Dealer of Excellence Program reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today's consumer expectations.
J.D. Power, the highest standard possible that you can achieve!Not all dealerships can qualify. Those that do must pass a three-step process:
 Standards & Criteria
Who is eligible?
Pre-Qualified New Vehicle Automotive Dealerships in the United States
Pre-Qualification Criteria: J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand's performance in the most recent J.D. Power U.S. SSI study. Therefore, proportionally more dealerships from top-performing brands can become J.D. Power Dealers of Excellence. Dealerships must also rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in the SSI study. On average, J.D. Dealer of Excellence certification is limited to the top 20% of sales satisfaction dealers nationally.
To become certified as J.D. Power Dealer of Excellence, Pre-Qualified Automotive Dealers must then achieve an 80% or higher score on an in-person dealership audit conducted by J.D. Power. This audit evaluates dealers against sales standards focused on inventory and pricing transparency.
Dealers of Excellence who achieve certification for multiple years are identified as follows:
- 2 Years: Silver Dealer of Excellence
- 3 Years: Gold Dealer of Excellence
- 4 Years: Platinum Dealer of Excellence
- 5 Years or More: Diamond Dealer of Excellence
Terry Henricks Chrysler Dodge Jeep RAM is a J.D. Power 2023 Dealer of Excellence for the Customer Sales Experience for 4 Years
J.D. Power 2023 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. This dealership has achieved certification for 4 years total, achieving Platinum status. For more information, visit www.jdpower.com/US-DOE.
Terry Henricks Chrysler Dodge Jeep Ram Is a Proud Recipient of FCA's Customer First Award For Excellence
Terry Henricks Chrysler Dodge Jeep Ram is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence."
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Terry Henricks Chrysler Dodge Jeep Ram
1935 South Defiance Street
Archbold, OH 43502-9491
- Sales: 4194190399
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